Practice Charter

Practice and patients’ agreement

What we will do for you and what you can do to help us.

The medical practice

• You will be treated with courtesy, respect and confidentiality.
• Urgent problems will be seen the same day by whichever doctor is available.
• The practice will try to minimise the wait for routine appointments.
• We will ensure that the practice is fully accessible to the disabled.
• Whenever possible you will be seen by the doctor of your choice for routine appointments.
•  You will be seen as near to your appointment time as possible.
• The practice will inform you of the services we provide, how to access them and information to help you be healthy.
• We will process repeat prescriptions within two working days.

Patients

• You have a responsibility to treat us with equal courtesy and respect.
• Only request an urgent appointment when you feel it medically necessary.
• If you cannot keep your appointment please let us know as soon as possible so that someone else may use it.
• Please try to be flexible in choosing appointment times so that you can see the doctor of your choice.
• Routine appointments are booked at 10 minute intervals and urgent appointments are booked at five minute intervals.
• The surgery has the best facilities and you get the best care if we can see you here.
• A prescription is not always helpful. Your pharmacist can give help and advice about medicines.